![]() ![]() Please feel free to reach out in the future if you have any other questions. Our phone support has the tools to check what's going on in your system and to remotely access your device to address the issue. Tap the Unable to connect to Sonos message. Once your product is powered back on, select Try Again.Īfter performing the steps above and you're still experiencing the same problem, please contact our Sonos Customer Care support to perform in-depth troubleshooting. If youre seeing this message, it means that the Sonos app is having trouble connecting to your Sonos products. Use our guide on rebooting Sonos products to learn how. Note: If you encounter any issues during the setup, please reboot your Sonos products. ![]() You will see your WiFi network name on the list.On the Sonos app, please go to Settings > System > Network > Wireless Setup.Run the wireless setup to register your Sonos speakers to your wireless network. Once you have completed the setup on your first Sonos One SL, plug in the second one and set it up.Follow the steps on the app to set up your Sonos One SL (wired to the router). Open the Sonos app and create a new Sonos system.Unplug the other Sonos One SL for the initial setup. Wire one of your Sonos One SL to your router.When you're getting a flashing green light on both of your speakers, it means it's ready to be setup.This is typically the simplest way to set up and begin using your Sonos system. To address the issue, let me suggest the following steps to get your system back online. Sonos recommends a wireless setup for most home and small business users. Let me check it for you.īased on the diagnostic, there are no associated Sonos players in the report and they are in 2 different systems. Hi you for your response and for submitting the diagnostic report. ![]()
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